Sign-in troubleshooting

A QR that will not load, a code that never arrives, a scan that hangs, credits missing after sign-in — what to try, in order.

This page matches the three failures the sign-in page at console.beatra.ai links to, plus signing in to the wrong account. Each section is ordered: try the first step, and only move on if it does not help.

Only methods bound to the same account open the same account. If the WeChat scan will not work and you switch to an email or phone code, first make sure that address or number is bound to your account: a method you have never bound opens a different account, without your credits or works. If this device has signed in to your account before, the sign-in page asks you first. See Accounts and merging.

The QR code will not load

The QR is loaded straight from WeChat's open.weixin.qq.com, not from Beatra. When it does not appear, the problem is almost always that one network hop, not your account.

Use "Open WeChat" on the page. When the QR will not load, that button is already standing where the QR would be. It hands off to WeChat's own authorization page instead of relying on the embedded QR, and it succeeds far more often on corporate networks and in browsers running content blockers.
Turn off ad and privacy blockers, then reload. uBlock, AdGuard and Brave Shields block pieces of other websites embedded in the page, and the QR is one of those.
Try a different network. Some corporate and campus networks block open.weixin.qq.com. One attempt on a phone hotspot tells you whether the network is the problem.
Reloading the page repeatedly gets you rate-limited. There is an hourly cap on how many QR sign-ins one shared network can start. People on the same company or campus network count together. Once you hit it the QR simply stays blank — indistinguishable from a QR that will not load. Wait an hour, or use an email or phone code instead.

The QR itself expires. When it does, a "Get a new code" layer covers it; one click issues a new one.

The code never arrives

Wait the full 30 seconds before resending. Both email and SMS can take minutes, and resending only puts each new message further back in the queue.
Check spam and promotions. Corporate mail filters are the strictest, and a first verification email landing in spam is the single most common cause. Allow-list the sender domain once and it will not happen again.
Check the address for typos. A code sent to an address that does not exist produces no error — the page only says it was sent.
Phone codes are mainland China (+86) only. Everywhere else, use an email code or Google.
If it says "Too many code requests. Wait a moment and try again.", wait. Retrying during that wait makes the wait longer.

The scan hangs, or reports a failure

Open console.beatra.ai directly first. If the console loads, the sign-in did work and the failure message was stale. You do not need to sign in again.
"The QR code has expired". A sign-in attempt is valid for about 10 minutes. Use "Scan again" for a fresh QR.
You confirmed on your phone, but the page stays put. After you confirm, the page says "Confirmed on your phone", then "Signing you in to Beatra…". If it stays there, the page has stopped asking the server whether sign-in finished — a backgrounded tab, or a brief network drop. Reload the sign-in page. It normally goes straight into the console, because the authorization already completed. If it is still waiting, use "Still waiting? Scan again".
You want to sign in as a different WeChat account. Sign out in the browser first, then scan. Scanning a new code while already signed in is treated as the same person authorizing twice.

Credits or works missing after sign-in

You have most likely signed in to another account: a method that is not bound to your account opens a different one.

Check the account name at the top of the console. The wallet's "Adding credits to: …" line names the current account too.
If it is not your account, sign out and sign in with one of your account's methods. The "Last signed in: …" line on the sign-in page helps you recognize it.
If you really have two accounts, merge them. Sign in to either one and merge the other under Settings → Sign-in methods; credits, works and connected Agents end up together. See Merge two accounts.

Still locked out

Send these to support@beatra.ai:

Which method you used (WeChat, email, phone, Google)
The exact wording on the page
Roughly when, and what region you are in
Your email address or phone number — never the verification code itself, which should not be shared with anyone, us included